01
Who are we?
Maestro EOOD, registered at Nesebar, 2 Struma St., Delfin Block, UIC: BG147186242.
02
What personal data do we collect
A) Upon booking
Website, phone, email, chat, Quendoo / Booking Engine
- Names, phone, email, booking details (dates, house/type, number of guests)
- Payment data (processed by a payment provider; we do not store card data)
B) During your stay
- Registration data (when required by law)
- Stay/service information (concierge requests, transfers, activities)
- Feedback, complaints, preferences
C) Marketing and loyalty
- Email/phone for newsletter, promo codes
- Campaign information
D) Device data
- IP address, device/browser type, site behavior
- Cookies and identifiers
E) Video surveillance
- Footage from cameras in common areas and perimeter (not in villas/private spaces)
03
How and why we use data, and on what legal basis
A) Performance of a contract
- Booking confirmation, check-in, service, invoicing
B) Legal obligations
- Accounting documents, tourism/registration requirements
C) Legitimate interest
- Video surveillance (security), complaint management, fraud prevention
D) Marketing
- Information about offers and news (email/messages)
04
With whom do we share data
We share only what is necessary, for example with:
- Booking platforms
- Booking engine / channel manager / PMS (e.g. Quendoo) — for reservation management
- Payment providers / banks — for payment processing
- Service providers at your request (transfer, massage, activities) — only the data needed for fulfillment
- IT/hosting/email platforms — website and communication support
- Government authorities — when required by law
05
Tracking
We use cookies for:
- Essential functionality
- Site analysis and improvement