Booking and cancellation conditions

Your booking is considered confirmed upon payment of a 50% deposit of the total stay value. The remaining balance must be paid no later than 10 days before the arrival date.

For bookings made within 10 days of arrival, 100% payment is required.

If the remaining amount is not paid within the specified period and the reservation has not been cancelled, it remains active. The guest shall pay the outstanding balance upon check-in. In the event of a no-show without prior cancellation, the deposit paid is non-refundable.

A security deposit of €300 is required for each booking, which is held via pre-authorization on the provided bank card. The deposit is not a charge and is released within 7 days after check-out, provided no damages or violations have been identified.

We understand that plans can change, so we offer a clear and fair policy:

• Free cancellation up to 7 days before arrival - the deposit paid will be refunded in full within 14 business days.
• Cancellation later than 7 days before arrival - the deposit paid is non-refundable.
• No-show - in case of a no-show without prior cancellation, the deposit paid is non-refundable.

How to cancel:

• via the cancellation link in the booking confirmation email
• via email to: [email protected]
• by phone: +359 878 943 444

Holiday periods may be subject to specific conditions, which will be clearly stated during the booking process.

The minimum stay is 2 nights.

During holiday periods, package stays with a minimum duration of 3–4 nights are offered, depending on the specific period.

Early check-in or late check-out is available for an additional fee, subject to availability and prior request.

The number of guests may not exceed the maximum capacity of the respective villa, as stated in its description.

Violation of this condition may result in termination of the stay without a refund.

For the comfort of all guests, pets are not permitted on the premises of the complex.

Each villa is prepared with attention to detail and includes:

• Premium toiletries
• Set of towels and bathrobes
• Coffee and mineral water
• Complimentary selection of wine
• Fully stocked fireplace with firewood + extra firewood
• Charcoal for barbecue
• Basic kitchen supplies

A complimentary baby cot can be provided upon prior request.

In our effort to reduce environmental impact, we offer guests the option to opt out of towel and linen changes.

During your stay, you may inform our team if you prefer not to have replacements made.

Small gestures lead to a big difference.

The spa areas, jacuzzis, saunas, and barbecues are used at your own risk.

Children must be under constant adult supervision at all times.

The complex is not liable for incidents resulting from improper use of the facilities.

Guests are liable for any damages caused during their stay. In the event of identified damages, the amount may be partially or fully deducted from the security deposit.

The complex is designed for relaxation and privacy. Loud gatherings, parties, or events are not permitted without prior written approval.

Pursuant to Article 57(12) of the Bulgarian Consumer Protection Act, accommodation services related to a specific date are not subject to the right of withdrawal.

In the event of extraordinary circumstances beyond the control of the parties, the booking may be rescheduled by mutual agreement.